What To Know
- If the frame of your Oakley sunglasses breaks due to a manufacturing defect, Oakley will repair or replace the frame at no charge.
- If the hardware on your Oakley sunglasses, such as the hinges or screws, malfunctions due to a manufacturing defect, Oakley will repair or replace the hardware at no charge.
- If you do not properly care for your Oakley sunglasses, such as by not cleaning them regularly or storing them in a safe place, the damage will not be covered by the warranty.
Oakley sunglasses are renowned for their exceptional quality, durability, and performance. Understanding the warranty coverage provided by Oakley is crucial for customers to ensure their investment is protected and their satisfaction is guaranteed. This comprehensive guide explores the details of Oakley’s warranty policy, addressing common questions and providing valuable information to help customers make informed decisions.
The Oakley Warranty: Unveiling the Coverage
Oakley offers a comprehensive warranty that covers defects in materials and workmanship for a period of one year from the date of purchase. This warranty applies to all Oakley sunglasses, including prescription and non-prescription models. The warranty covers any manufacturing defects that may arise during normal use, such as frame breakage, lens scratches, or hardware malfunctions.
What is Covered Under the Oakley Warranty?
The Oakley warranty covers a wide range of issues that may arise with your sunglasses. Here are some specific examples of what is covered:
- Frame Breakage: If the frame of your Oakley sunglasses breaks due to a manufacturing defect, Oakley will repair or replace the frame at no charge.
- Lens Scratches: If the lenses of your Oakley sunglasses become scratched due to normal use, Oakley will replace the lenses at no charge.
- Hardware Malfunctions: If the hardware on your Oakley sunglasses, such as the hinges or screws, malfunctions due to a manufacturing defect, Oakley will repair or replace the hardware at no charge.
What is Not Covered Under the Oakley Warranty?
The Oakley warranty does not cover damage caused by accidents, misuse, or neglect. Here are some specific examples of what is not covered:
- Accidental Damage: If you accidentally drop your Oakley sunglasses and they break, the damage will not be covered by the warranty.
- Misuse: If you use your Oakley sunglasses for activities that they are not designed for, such as playing sports or working in hazardous environments, the damage will not be covered by the warranty.
- Neglect: If you do not properly care for your Oakley sunglasses, such as by not cleaning them regularly or storing them in a safe place, the damage will not be covered by the warranty.
How to Make a Warranty Claim
To make a warranty claim, you will need to contact Oakley customer service. You can do this by calling the customer service number, emailing customer service, or visiting an authorized Oakley dealer. When you contact customer service, you will be asked to provide the following information:
- Your Name:
- Your Address:
- Your Phone Number:
- Your Email Address:
- The Date of Purchase:
- The Model of Your Oakley Sunglasses:
- The Serial Number of Your Oakley Sunglasses:
- A Description of the Problem:
What to Expect After Making a Warranty Claim
Once you have made a warranty claim, Oakley will review your claim and determine whether it is covered under the warranty. If your claim is approved, Oakley will repair or replace your Oakley sunglasses at no charge. The repair or replacement process typically takes 2-3 weeks.
Tips for Maintaining Your Oakley Sunglasses
To help prevent damage to your Oakley sunglasses and extend their lifespan, follow these tips:
- Clean your Oakley sunglasses regularly with a mild soap and water solution.
- Store your Oakley sunglasses in a safe place, such as a hard case or a microfiber pouch.
- Avoid exposing your Oakley sunglasses to extreme heat or cold.
- Do not use harsh chemicals or solvents to clean your Oakley sunglasses.
Questions We Hear a Lot
Q: How long does the Oakley warranty last?
A: The Oakley warranty lasts for one year from the date of purchase.
Q: What is covered under the Oakley warranty?
A: The Oakley warranty covers defects in materials and workmanship, such as frame breakage, lens scratches, and hardware malfunctions.
Q: What is not covered under the Oakley warranty?
A: The Oakley warranty does not cover damage caused by accidents, misuse, or neglect.
Q: How do I make a warranty claim?
A: To make a warranty claim, you can contact Oakley customer service by calling the customer service number, emailing customer service, or visiting an authorized Oakley dealer.
Q: What should I do if my Oakley sunglasses are damaged?
A: If your Oakley sunglasses are damaged, you should contact Oakley customer service to determine if the damage is covered under the warranty. If the damage is covered, Oakley will repair or replace your Oakley sunglasses at no charge.
Q: How can I prevent damage to my Oakley sunglasses?
A: To help prevent damage to your Oakley sunglasses, you should clean them regularly, store them in a safe place, avoid exposing them to extreme heat or cold, and do not use harsh chemicals or solvents to clean them.
