Get The Scoop: Do Knockaround Sunglasses Come With A Warranty?

Knockaround sunglasses are known for their stylish designs, affordable prices, and durable construction. But what about their warranty coverage? Do Knockaround sunglasses come with a warranty, and if so, what does it cover? In this comprehensive guide, we’ll delve into the details of Knockaround’s warranty policy, explaining what it covers, how to file a claim, and what to expect during the process.

Understanding Knockaround’s Warranty Policy: A Comprehensive Overview

Knockaround sunglasses come with a limited lifetime warranty, which covers defects in materials and workmanship for the lifetime of the product. This warranty applies to all Knockaround sunglasses, regardless of the model or style.

What Does Knockaround’s Warranty Cover? A Detailed Breakdown

Knockaround’s warranty covers a wide range of defects, including:

• Frame Breakage: If the frame of your Knockaround sunglasses breaks due to a defect in materials or workmanship, Knockaround will replace or repair the sunglasses free of charge.
• Lens Damage: If the lenses of your Knockaround sunglasses are scratched or damaged due to a defect in materials or workmanship, Knockaround will replace or repair the lenses free of charge.
• Hardware Failure: If the hinges, screws, or other hardware on your Knockaround sunglasses fail due to a defect in materials or workmanship, Knockaround will replace or repair the hardware free of charge.

What is Not Covered by Knockaround’s Warranty? Exclusions to Consider

Knockaround’s warranty does not cover damage caused by:

• Normal Wear and Tear: The warranty does not cover damage resulting from normal wear and tear, such as scratches or dents that occur over time.
• Accidental Damage: The warranty does not cover damage caused by accidents, such as dropping or stepping on the sunglasses.
• Unauthorized Repairs: The warranty does not cover damage caused by repairs or modifications performed by unauthorized personnel.

How to File a Claim Under Knockaround’s Warranty: A Step-by-Step Guide

To file a claim under Knockaround’s warranty, follow these steps:

1. Contact Knockaround Customer Support: Reach out to Knockaround’s customer support team via email or phone to initiate the warranty claim process.
2. Provide Proof of Purchase: You will need to provide proof of purchase, such as a receipt or order confirmation, to verify the authenticity of your Knockaround sunglasses.
3. Describe the Defect: Clearly describe the defect that you are experiencing with your Knockaround sunglasses, including details such as when the defect occurred and how it affects the sunglasses’ performance.
4. Send Photos or Videos: If possible, provide photos or videos of the defect to help Knockaround’s customer support team assess the issue more accurately.
5. Return the Sunglasses: Knockaround may request that you return the defective sunglasses for inspection. Follow the instructions provided by the customer support team regarding the return process.

What to Expect During the Knockaround Warranty Claim Process: A Timeline and Outcome

Once you have submitted your warranty claim, you can expect the following:

• Acknowledgement: Knockaround’s customer support team will acknowledge receipt of your claim within a few business days.
• Evaluation: Knockaround will evaluate your claim and determine whether the defect is covered under the warranty. This process may take a few weeks, depending on the complexity of the issue.
• Resolution: If your claim is approved, Knockaround will either repair or replace your Knockaround sunglasses. The repair or replacement process may take an additional few weeks.

Additional Tips for Maintaining Your Knockaround Sunglasses and Extending Their Lifespan

To extend the lifespan of your Knockaround sunglasses and minimize the need for warranty claims, consider the following tips:

• Handle with Care: Avoid dropping or mishandling your Knockaround sunglasses to prevent accidental damage.
• Clean Regularly: Keep your Knockaround sunglasses clean by wiping them gently with a soft cloth. Avoid using harsh chemicals or abrasive materials.
• Store Properly: Store your Knockaround sunglasses in a protective case when not in use to prevent scratches and damage.

Wrap-Up: Ensuring Quality and Customer Satisfaction with Knockaround’s Warranty

Knockaround’s limited lifetime warranty provides peace of mind to customers, ensuring that they are protected against defects in materials and workmanship for the lifetime of their sunglasses. By following the steps outlined in this guide, you can easily file a warranty claim and receive a repair or replacement for your Knockaround sunglasses if a covered defect occurs. With proper care and maintenance, you can enjoy your Knockaround sunglasses for years to come.

FAQ:

Q1: How long does Knockaround’s warranty last?

A1: Knockaround’s warranty is a limited lifetime warranty, which covers defects in materials and workmanship for the lifetime of the product.

Q2: What is covered under Knockaround’s warranty?

A2: Knockaround’s warranty covers frame breakage, lens damage, and hardware failure due to defects in materials or workmanship.

Q3: What is not covered under Knockaround’s warranty?

A3: Knockaround’s warranty does not cover damage caused by normal wear and tear, accidental damage, or unauthorized repairs.

Q4: How do I file a warranty claim with Knockaround?

A4: To file a warranty claim with Knockaround, contact their customer support team via email or phone, provide proof of purchase, describe the defect, and send photos or videos if possible.

Q5: What can I expect during the Knockaround warranty claim process?

A5: Knockaround will acknowledge your claim within a few business days, evaluate the claim, and if approved, repair or replace your Knockaround sunglasses. The process may take a few weeks.

Q6: How can I extend the lifespan of my Knockaround sunglasses?

A6: Handle your sunglasses with care, clean them regularly with a soft cloth, and store them properly in a protective case when not in use.