Lost Your Sunglass Hut Shades? Here’s How To Effortlessly Return Them And Get Your Money Back
What To Know
- Whether you’re returning a pair of sunglasses because they don’t fit, aren’t the right style, or simply don’t meet your expectations, this guide will provide you with step-by-step instructions on how to return Sunglasses Hut products.
- If you wish to exchange your sunglasses for a different style or size, you can do so at any Sunglasses Hut store or through the mail-back option.
- You can return prescription sunglasses to any Sunglasses Hut store, but you must have the original receipt, the prescription, and the sunglasses in their original condition.
Sunglasses Hut offers a convenient and hassle-free return policy to ensure customer satisfaction. Whether you’re returning a pair of sunglasses because they don’t fit, aren’t the right style, or simply don‘t meet your expectations, this guide will provide you with step-by-step instructions on how to return Sunglasses Hut products.
Conditions for Returns:
Before initiating a return, it’s essential to understand the conditions and guidelines set by Sunglasses Hut:
- Time Frame: You must return your sunglasses within 30 days of the original purchase date.
- Proof of Purchase: You must have the original receipt or proof of purchase to process the return.
- Product Condition: The sunglasses must be in their original condition, unworn, and with all tags and accessories intact.
- Sale Items: Sale items are non-refundable unless defective.
- Gift Receipts: Sunglasses purchased with a gift receipt can only be exchanged or returned for store credit.
How to Return In-Store:
If you prefer to return your sunglasses in person, you can visit any Sunglasses Hut store.
1. Locate the Nearest Store: Use the Sunglasses Hut store locator to find the nearest store that accepts returns.
2. Bring Necessary Documents: Ensure you have the sunglasses, original receipt, and any other relevant documents.
3. Approach a Store Associate: Kindly approach a store associate and inform them of your intention to return the sunglasses.
4. Inspection: The store associate will inspect the sunglasses to ensure they meet the return conditions.
5. Refund or Exchange: Once the inspection is complete, you will be provided with a refund or an exchange, depending on your preference.
How to Return by Mail:
For customers who prefer to return their sunglasses by mail, Sunglasses Hut provides a convenient mail-back option.
1. Obtain a Return Label: Contact Sunglasses Hut customer service to obtain a prepaid return label.
2. Prepare the Package: Securely pack the sunglasses in their original packaging, along with the original receipt and any other relevant documents.
3. Attach Return Label: Affix the prepaid return label to the package, ensuring it is clearly visible.
4. Drop Off the Package: Drop off the package at any UPS location or mail it to the address provided by Sunglasses Hut customer service.
5. Tracking: Keep the tracking number provided by the shipping carrier for reference.
Refunds and Exchanges:
Sunglasses Hut offers both refunds and exchanges for eligible returns.
- Refunds: Refunds will be processed to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account.
- Exchanges: If you wish to exchange your sunglasses for a different style or size, you can do so at any Sunglasses Hut store or through the mail-back option.
Return Policy for Online Purchases:
Sunglasses Hut’s return policy applies to both in-store and online purchases.
- In-Store Returns: You can return online purchases at any Sunglasses Hut store, provided you have the original receipt and the sunglasses are in their original condition.
- Mail-Back Returns: You can also return online purchases by mail by following the steps outlined above for mail-back returns.
Return Policy for Prescription Sunglasses:
Prescription sunglasses purchased from Sunglasses Hut have a slightly different return policy.
- In-Store Returns: You can return prescription sunglasses to any Sunglasses Hut store, but you must have the original receipt, the prescription, and the sunglasses in their original condition.
- Mail-Back Returns: Prescription sunglasses cannot be returned by mail. They must be returned in person to a Sunglasses Hut store.
Customer Service Contact Information:
For any further inquiries or assistance with returns, you can contact Sunglasses Hut customer service through the following channels:
- Phone: 1-800-786-4527
- Email: customerservice@sunglasseshut.com
- Live Chat: Available on the Sunglasses Hut website
Popular Questions
1. What is the time frame for returning Sunglasses Hut products?
- You must return your sunglasses within 30 days of the original purchase date.
2. Can I return Sunglasses Hut products without a receipt?
- No, you must have the original receipt or proof of purchase to process the return.
3. Can I return Sunglasses Hut products that are on sale?
- Sale items are non-refundable unless defective.
4. Can I exchange Sunglasses Hut products?
- Yes, you can exchange your sunglasses for a different style or size at any Sunglasses Hut store or through the mail-back option.
5. How long will it take to receive my refund?
- Refunds will be processed to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account.