What To Know
- Costa sunglasses are renowned for their durability and exceptional quality, but even the toughest lenses and frames can succumb to the wear and tear of everyday use.
- If the damage is too extensive to repair, they may replace your sunglasses with a new pair of the same model or a comparable model.
- The repair process can take several weeks, depending on the complexity of the damage and the availability of parts.
Costa sunglasses are renowned for their durability and exceptional quality, but even the toughest lenses and frames can succumb to the wear and tear of everyday use. If your Costa sunglasses need a little TLC, you might be wondering how to return them for repair. This comprehensive guide will walk you through the process, ensuring a smooth and hassle-free experience.
Understanding Costa’s Warranty
Before diving into the repair process, it’s crucial to understand Costa’s warranty policy. Costa offers a limited lifetime warranty on all their sunglasses, covering defects in materials and workmanship. This warranty covers the original owner and is not transferable.
However, it’s important to note that the warranty does not cover damage caused by:
- Normal wear and tear: Scratches, fading, or general wear and tear from everyday use are not covered.
- Improper care: Damage resulting from improper cleaning, storage, or exposure to extreme temperatures is excluded.
- Abuse or misuse: Damage caused by dropping, crushing, or other forms of abuse are not covered.
Assessing the Damage
The first step in returning your Costa sunglasses for repair is to assess the damage. Determine the nature of the issue:
- Frame damage: This could include broken hinges, bent arms, or cracks in the frame.
- Lens damage: Scratches, chips, or cracks in the lenses.
- Other issues: Loose screws, misaligned lenses, or other functional problems.
Contacting Costa Customer Service
Once you’ve identified the damage, the next step is to contact Costa customer service. You can reach them through the following methods:
- Phone: Call their toll-free number: 1-800-426-7822
- Email: Send an email to customerservice@costadelmar.com
- Online form: Submit a request through their website’s contact form.
Providing Information and Photos
When contacting Costa customer service, be prepared to provide the following information:
- Your name and contact information
- The model and style number of your sunglasses
- The date of purchase
- A clear description of the damage
- High-quality photos of the damaged sunglasses
The photos should clearly show the extent of the damage from multiple angles.
Shipping Instructions
Costa customer service will provide you with shipping instructions for returning your sunglasses. They will typically provide a pre-paid shipping label, which you can print and attach to the package.
Important Note: Make sure to package your sunglasses securely to prevent further damage during shipping. Use a sturdy box and fill any empty space with packing materials like bubble wrap or peanuts.
Repair Process and Timeline
Once Costa receives your sunglasses, they will assess the damage and determine the best course of action. Depending on the nature of the damage, they may:
- Repair the sunglasses: If the damage is repairable, they will repair your sunglasses and return them to you.
- Replace the sunglasses: If the damage is too extensive to repair, they may replace your sunglasses with a new pair of the same model or a comparable model.
- Deny the repair: If the damage is not covered under warranty, they may deny the repair request.
The repair process can take several weeks, depending on the complexity of the damage and the availability of parts.
Alternatives to Costa’s Repair Service
If you’re not comfortable with Costa’s repair service or if you need a faster turnaround time, you can consider alternative options:
- Local optician: Many local opticians have the expertise and equipment to repair sunglasses.
- Online repair services: Several online companies specialize in repairing sunglasses.
Keeping Your Costa Sunglasses in Top Shape
Preventing damage to your Costa sunglasses is the best way to ensure their longevity. Here are some tips for keeping your sunglasses in top condition:
- Clean them regularly: Use a microfiber cloth and a mild soap solution to clean your sunglasses. Avoid harsh chemicals or abrasive cleaners.
- Store them properly: When not in use, store your sunglasses in a hard case to protect them from scratches and impact.
- Avoid extreme temperatures: Do not leave your sunglasses in direct sunlight or in a hot car.
- Handle them with care: Avoid dropping or crushing your sunglasses.
A Final Word on Costa Sunglasses Repair
Returning Costa sunglasses for repair is a relatively straightforward process. By following these steps, you can ensure a smooth and hassle-free experience. Remember to keep your sunglasses clean, store them properly, and handle them with care to prolong their lifespan.
Questions You May Have
Q: How long does it take for Costa to repair my sunglasses?
A: The repair process can take several weeks, depending on the complexity of the damage and the availability of parts.
Q: What if the damage to my Costa sunglasses is not covered by the warranty?
A: If the damage is not covered by the warranty, Costa may still be able to repair your sunglasses, but you will likely have to pay for the repair.
Q: Can I return my Costa sunglasses for a refund if they are damaged?
A: If your Costa sunglasses are damaged beyond repair and are not covered by the warranty, you may be eligible for a refund. Contact Costa customer service for more information.
Q: What if I lost the original packaging for my Costa sunglasses?
A: You can still return your sunglasses for repair without the original packaging. However, make sure to package them securely to prevent further damage during shipping.
Q: How do I know if my Costa sunglasses are authentic?
A: Costa sunglasses have a unique serial number engraved on the inside of the temple arm. You can verify the authenticity of your sunglasses by entering the serial number on the Costa website.
