What To Know
- Yes, Zales offers a generous return policy that allows customers to return or exchange their jewelry for a full refund or an exchange within 60 days of purchase.
- Can I return a Zales item that I received as a gift.
- You can return a piece of fine jewelry for a full refund or an exchange within 60 days of purchase.
Yes, Zales offers a generous return policy that allows customers to return or exchange their jewelry for a full refund or an exchange within 60 days of purchase. This policy applies to all types of jewelry, including engagement rings, wedding bands, and other fine jewelry.
What Items Can I Return to Zales?
You can return any item purchased from Zales, including:
- Engagement rings
- Wedding bands
- Fine jewelry
- Watches
- Loose diamonds
- Jewelry gifts
- Gift cards
What Conditions Do Items Need to Be in for a Return?
To be eligible for a return, items must be:
- In their original condition
- Unworn and undamaged
- Accompanied by the original sales receipt
- Returned within 60 days of purchase
How Can I Return an Item to Zales?
You can return an item to Zales by following these steps:
1. Gather your items and sales receipt. Make sure the items are in their original condition and that you have the original sales receipt.
2. Visit a Zales store. You can return your items to any Zales store.
3. Speak to a sales associate. The sales associate will inspect your items and process your return.
4. Receive your refund or exchange. You will receive a full refund or an exchange for your items.
What If I Don’t Have the Original Sales Receipt?
If you do not have the original sales receipt, you may still be able to return your items to Zales. However, you may only be eligible for an exchange, not a refund.
What If I Purchased My Item Online?
If you purchased your item online, you can return it by following these steps:
1. Contact Zales customer service. You can contact Zales customer service by phone or email.
2. Obtain a return label. Zales will provide you with a return label.
3. Pack your items. Pack your items in their original packaging.
4. Attach the return label. Attach the return label to the package.
5. Ship your package. Ship your package to Zales using the provided shipping label.
How Long Will It Take to Process My Return?
Zales will process your return within 14 business days of receiving your items. You will receive a refund or an exchange for your items once your return has been processed.
Frequently Asked Questions
1. Can I return a Zales item after 60 days?
No, Zales only accepts returns within 60 days of purchase.
2. Can I return a Zales item that has been worn or damaged?
No, Zales only accepts returns for items that are in their original condition and have not been worn or damaged.
3. Can I return a Zales item that I purchased on sale?
Yes, you can return a Zales item that you purchased on sale. However, you may only be eligible for an exchange, not a refund.
4. Can I return a Zales item that I received as a gift?
Yes, you can return a Zales item that you received as a gift. However, you will need to have the original sales receipt.
5. What is Zales’s return policy for engagement rings?
Zales offers a 60-day return policy for engagement rings. You can return an engagement ring for a full refund or an exchange within 60 days of purchase.
6. What is Zales’s return policy for wedding bands?
Zales offers a 60-day return policy for wedding bands. You can return a wedding band for a full refund or an exchange within 60 days of purchase.
7. What is Zales’s return policy for fine jewelry?
Zales offers a 60-day return policy for fine jewelry. You can return a piece of fine jewelry for a full refund or an exchange within 60 days of purchase.
